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From distribution of cabinet agenda along with draft documents, to sending proceedings to pertinenet bodies, the Cabinet Affaires Directorate...
This directorate organizes international conferences & workshop to build the positive change of the city. In addition, it organizes conferences, events...
By recieiving, reviewing and responding to public complaint and appease, this directorate serves the community, institutes...
Entire Supervision, appraising and feedback is carried out by the plan performance and reporting directorate. The services offered by...
We offer services to...
City Residents
AA City Council
NGOs
Diplomatic corps.
Federal Government
Religious Institutions
Sister Cities
Media
Diasporas
Institutional Responsibilities
To fulfill the necessary inputs to offer services
To offer adequate infromation about its services.
To signpost quarters that render the services.
To offer fair and impartial services
To offer speedy services without any corrupt practice
To offer services at the standard set
To engage in public awareness activities on services of the institution
To inform the public through different outlets whenever it is not in a position offer public services due to circumstances
To undertake customer s satisfaction review and fix short comings based on the feedback
To establish and implement grievance and lodging system
Geared up to offering public services
To publicize its service and requisites via the website of the institution
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The Rights of Customers
To get services as per the set service delivery system
To get adequate information about our services.
To get Consultancy services.
To get fair and unbiased services
To lodge any grievances and appeals.
To get responses to their grievances.
To participated in the design of development plan and its implementation.
Impaired customers are entitled to get special public services.
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General Quality Principles
Citizen centered services.
Ensure the participatio of citizens and employees in service deliveries
offer decisive leadership
Pursue effective and efficient working procedures
Proceed with decisions based on facts.
Constantly Improving working procedures
Working along with stakeholders with the spirit of cooperation and partnership
We will be held accountable for our services and decisions.